Refund policy

Last Updated: October 2025

At Magic Gift Trading FZ-LLC (Magicgift.ae), we care about your experience and take pride in delivering premium gifts, flowers, chocolates, cakes, and personalized hampers across the UAE. While we strive for perfection in every order, some products are customized or perishable, which affects return and refund eligibility.

Please read this policy carefully before placing your order.

1. Our Commitment to Quality

Every order is prepared, packed, and dispatched with attention to quality, presentation, and safety. If something isn’t right, we’re here to assist within the limits outlined below.

2. Eligibility for Refund

You may be eligible for a refund only in the following cases:

  • The product is damaged at the time of delivery

  • The item delivered is incorrect or significantly different from what was ordered

To request a refund, you must contact us within 24 hours of delivery and provide:

  • Your order number

  • Clear photos or videos of the product and original packaging

  • A brief description of the issue

Note: An unboxing video is required if the product is damaged.

Once verified, an approved refund will be processed to the original payment method within 8–15 working days.

3. Personalized Items

  • Personalized or custom-made items are non-returnable and non-refundable.

  • Exceptions apply only if the item is damaged at delivery, and proof is shared within 24 hours for review and approval.

4. Perishable Items (Flowers, Cakes, Chocolates)

  • For hygiene and quality reasons, perishable items are non-returnable and non-refundable.

  • Exceptions apply only if the item is damaged at delivery, with proof provided within 24 hours.

5. Delivery Issues & Re-Delivery

No refunds will be issued for delivery failures caused by:

  • Recipient unavailability

  • Incorrect or incomplete address provided by the customer

  • Security, building access, or guard refusal

  • Phone unreachable at the time of delivery

In such cases, a re-delivery can be arranged with an additional delivery charge.

6. Non-Refundable Situations

Refunds will not be provided for:

  • Change of mind after delivery

  • Incorrect details provided by the customer

  • Delays caused by recipient-related issues

  • Opened or partially used products

7. Refund Processing

Once approved, refunds are processed to the original payment method within 8–15 working days. Processing times may vary depending on your bank or payment provider.

8. Customer Support

If you’re unhappy with your experience, please contact our support team. While refunds are subject to this policy, we aim to resolve genuine concerns fairly and professionally.

Contact Us:
📧 Email: support@magicgift.ae
📞 Phone/WhatsApp: +971 56 287 4974
📍 Dubai, United Arab Emirates